Who we are
One Click Solution provides software for Chartered Accountants: Balance Sheet, Project Report and Office Management, available on our website (the "web app"), and the One Click Solutions mobile app, which a CA office's clients use to work with that office (the "mobile app"). This policy explains what information we collect through both, why, and the choices you have.
Information we collect in the web app
- Account details you give when you sign up: name, email address, mobile number and state.
- The data you and your team enter to do your work: client businesses, their financial statements, project reports, tasks, invoices, receipts, documents and related records.
- Payment details for subscriptions are entered on Razorpay's checkout and processed by Razorpay; we receive the payment status and reference, never your card or bank credentials.
- Basic usage and device information (pages visited, browser type) through analytics tags, used to understand and improve the product.
Information we collect in the mobile app
The mobile app is for clients of a CA office that uses our Office Management product. Your office creates your account; you cannot create one from the app.
- Your business's registered mobile number, to sign you in with a one-time password (OTP) sent by SMS.
- Your business profile as your CA office has recorded it (business name, PAN, GSTIN, address, contact details), shown to you read-only.
- Documents, photos and files you choose to send to your office. The app opens your camera or photo library only when you tap to attach something, and only the file you pick is uploaded.
- Chat messages you exchange with your office.
- Your tasks, invoices, receipts and ledger with your office, and payments you make to your office. Payments are processed by Razorpay into your office's own Razorpay account; we never see your card, UPI or bank credentials.
- A push-notification token for your device, if you allow notifications, so we can tell you about updates from your office.
How we use information
- To provide the service: sign you in, show your records, deliver messages, files and notifications, and record payments.
- To keep the service secure: verify sign-ins, rate-limit OTP requests and investigate misuse.
- To support you when you contact us, and to send service messages (for example, billing or security notices).
- To improve the product. We do not sell your information and we do not use it for advertising.
Who we share it with
Information in the mobile app is shared with the CA office you are a client of — that is the purpose of the app. We share information with service providers only as needed to run the service, and they may use it only on our behalf:
- Cloud hosting, database and file storage providers (including Amazon Web Services).
- Razorpay, for payments.
- SMS providers, to deliver sign-in OTPs.
- Expo and Google Firebase Cloud Messaging, to deliver push notifications.
Security
All data is encrypted in transit (HTTPS). Sign-in tokens are stored in your device's secure storage (Keychain / Keystore) on mobile and in secure, http-only cookies on the web. Access to client records is limited to the office that manages them and the people that office authorises.
Retention and deletion
We keep your information for as long as your account, or your office's account, is active. Your CA office may be required by law to keep certain records (such as invoices and financial statements) for a statutory period, and we keep those on its behalf for that period.
To ask for your information to be deleted or corrected, or for a copy of it, email support@oneclicksolution.in from the email address or mobile number on your account, or ask your CA office. We will respond within 30 days. Mobile app users can also sign out at any time, which removes the device's notification token.
Children
Our services are meant for businesses and professionals and are not directed at children under 18. We do not knowingly collect information from children.
Changes to this policy
We may update this policy as the product changes. The effective date at the top shows when it was last revised; material changes will be announced in the product.
Contact us
Questions or requests about privacy: support@oneclicksolution.in, +91 75207 77888, Unit No. 14, First Floor, Ishwar Colony, Bhamashah Marg, Kalyan Vihar, New Delhi 110009.